Council was assessed against the recently revised ISO 9001:2000 standard, and is the first Council in South Australia to have its full scope of operations assessed in this way, In fact we are the second council in Australia to be assessed under the newly revised standard by an accredited auditor.

Quality Assurance means that Council has refined its system to ensure that all its services are delivered on a consistent basis and at the same standard across the entire Council area. Mechanisms to record all suggestions and complaints from ratepayers have been formalised, and it is Council's aim to reduce the response time in these instances.

Complaints and suggestions received will still be considered against budget availability and Council's strategic direction. In some cases requests will not be able to be met, if funding etc is not available, but generally Council will be endeavoring to address and comply with requests where possible.Council believes that as it's Quality Assurance System is independently audited, this will place more emphasis on seeking to continue to look for new ways to improve its service delivery.

Online Certificate

Council is justifiably proud of this achievement, but has not rested upon its laurels, continuing to strive to improve its systems and service delivery.

Any ratepayer interested in gaining more information on Council's Quality system should contact the Director Engineering Services, This e-mail address is being protected from spam bots, you need JavaScript enabled to view it , on 8832 0000.